Terms
Terms of Service
of Ostrowski Rower Miejski System
Valid from 14.08.2023
I. General Provisions
1. The hereby Terms of Service specify the principles and conditions of using Ostrowski Rower Miejski System (hereinafter: ORM), launched and operating within the administrative borders of the city of Ostrów Wielkopolski.
2. Terms of Service of ORM as well as the Privacy Policy are available free of charge on the internet website www.ostrowskirowermiejski.pl in such a way so as to enable familiarising with the content, obtaining, broadcasting and recording it. These documents may be obtained at the headquarters of Nextbike Polska S.A. under restructuring with its registered seat in Warsaw, which is the Operator of ORM.
3. Contact:
Nextbike Polska S.A. under restructuring
ul. Przasnyska 6b
01 – 756 Warszawa
e-mail: [email protected]
tel.: 62 584 25 55
4. Nextbike Systems are compatible, that is setting up an account in one of the systems enables the use of bike rental stations in other cities, unless the terms of service of a given system indicate otherwise: Current list of cities in which Nextbike systems are active may be found under the following address https://nextbike.pl/o-nextbike/.
II. Definitions
1. Nextbike Mobile Application – mobile application enabling the use of ORM. The use of Mobile Application is possible on smartphone type of devices with an adequate, valid Android or iOS system, which facilitates the download of Mobile Application from an online store. The Application is available for download free of charge at Google Play stores and Apple AppStore, whilst permanent access to the Internet as well as registration of Client Account within ORM System is the condition for its download and use.
2. Adapter – an element mounted on the fork of the ORM bike front wheel’s fork which connects the bike with an Electric lock.
3. Contact Centre (CC) – service launched by the Operator, ensuring that the Clients have contact with the Operator by means of:
infoline available 24/7 at the following number: 62 584 25 55
electronic post under the address [email protected]
Information regarding the functioning of CC are available on the internet website www.ostrowskirowermiejski.pl
4. Account Blockade – preventive measure consisting of preventing the use of ORM, which may be applied by the Operator in case of breaching by the Client of provisions of the hereby Terms of Service, in particular in case of a breach which constitutes a damage to the property of the Operator.
5. Promotional Voucher – a voucher offered by the Operator which enables topping up Client Account. The voucher amount and its designation is established by the Operator and it is non-refundable. The means from the vouchers are used in the first place, prior to the means paid in by the Client.
6. Price List and Table of Additional Fees – price list for ORM services and charges, constituting an integral part of the Agreement. Price List and Table of Additional Fees constitutes Appendix no. 1 to the hereby Terms of Service and is available on the internet website as well as within Nextbike Mobile Application.
7. Duration of Rental – time counted from the moment of Rental (releasing of electric lock combined with sound signal) until the moment of Bike Return through connecting it with an electric lock and blocking the Bike. In case of lack of free electric locks, through connecting the Bike with digital lock to the stand or to another correctly secured Bike located at ORM Station. Post blocking the digital lock, one must complete Rental through the Terminal, Mobile Application or by contacting CC. Sole connecting the Bike does not signify its Return.
The basic rental period, a maximum of 120 minutes, is a Rental without fees. If the bike is not returned within this time, from 121 minutes the penalties specified in the Table of Fees and Penalties will be charged.
8. Electric lock – mechanism which releases/blocks ORM Bikes in the docking station. Electric lock constitutes an integral part of each stand at the Station of ORM Bikes. Its automatic closure and blockade of a Bike is combined with a sound signal.
9. Client Identifier – individual number assigned to a Client, corresponding to the number of the mobile phone indicated during registration and a 6-digit PIN number. Any RFID proximity card may also constitute an identifier. Details concerning registration and Client identifiers have been described in Section VI Registration.
10. Client/User – any natural person, user of the ORM System who has accepted Terms of Service and carried out registration at the ORM System thereby concluding Agreement with the Operator.
11. Client Account/Account – personal Client Account created during registration for the purposes of using ORM System as well as charging fees in line with Appendix no. 1 to the Terms of Service. The Client may link compatible cards and mobile devices with his or her account at ORM, in accordance with RFID standard, facilitating the process of Bike Rental.
12. Cost of repairs – cost calculated by the Operator in relation to the damage of a Bike, based on the price list constituting Appendix no. 2 to the hereby Terms of Service.
13. Top up amount – payment of the minimum of 1 PLN submitted towards Rentals onto Client Account.
14. Minimum Account balance – minimum balance which a Client ought to have in order to be entitled to a Bike Rental.
15. Non-authorised ride – it ought to be understood as the use of Bike without a registered Bike Rental on Client Account.
16. Operator – company Nextbike Polska S.A. under restructuring realizing the service of ORM maintenance with its registered seat at Ul. Przasnyska 6b, 01-756 Warszawa, entered into the register of entrepreneurs of the National Court Register, maintained by the District Court for the city of Warsaw in Warsaw, XII Economic Department of the National Court Register under KRS number 0000646950, REGON 021336152, NIP 8951981007.
17. Initial fee – the amount paid by Clients upon registering and activating an account in the ORM System. The level of the Initial fee has been defined in Appendix no. 1. It will be set off against further rental fees.
18. Privacy Policy – separate document to the document of Terms of Service, which specifies the conditions for the processing of Client personal data by the Operator. The Privacy Policy may be found at the following address: www.ostrowskirowermiejski.pl/polityka-prywatnosci/.
19. Explanatory proceeding – a set of actions undertaken by the Operator, targeted at establishing the circumstances and events occurring in relation to the use of bikes, in particular, those related to breaching of the Terms of Service, accidents and collisions or damages to the property of the Operator.
20. Terms of Service – the hereby Terms of Service shall define the principles and conditions of availing of the ORM System, and in particular, conditions, scope of rights and obligations and responsibility of persons who avail of the possibility of renting bikes in the ORM System.
21. Standard Bike – basic type of bike made available within the ORM System by the Operator. Bikes of this type are designated for use by one person who completed the age of 13 and is above 150 cm tall. Bikes of this type have wheels with rims measuring 26 inches and their load capacity amounts to 120 kg. They are equipped in a basket with a deadweight of maximum 5 kg.
22. Cargo type of Bike (family/goods) – bikes with three wheels behind the torsion chest, the maximum burdening of which cannot exceed 220 kg. It is assumed that the chest’s payload amounts to 100 kg, while the burden of sole driver cannot exceed 120 kg. These bikes are adjusted to carrying up to 4 children in the chest.
23. ORM Service – actions performed by the Operator in relation to the exploitation, repairs and maintenance of the ORM System.
24. ORM Station – place of Client Rental or Return of each type of ORM Bikes to designated bike stands, marked at the Terminal with a ORM symbol. Information about locations of the stations may be found on the internet website as well as in the Mobile Application.
25. User zone – administrative borders of the capital city of Ostrów Wielkopolski.
26. Website – internet website launched by the Operator, www.ostrowskirowermiejski.pl which contains all necessary data for the commencement and subsequent use of the ORM System.
27. System Ostrowski Rower Miejski/System ORM/ORM – system of Bike rental stations launched by the Operator, which includes, in particular, Bikes, technical infrastructure, software and devices which enable Rental and Return of Bikes.
28. ORM Terminal/ Terminal – device designated, among others: for registering Clients in the ORM System, Rental and Return of Bikes, conduct of payments with payment cards.
29. Agreement – Agreement between the Client and the Operator which establishes mutual rights and obligations specified in the Terms of Service. It is considered that the Agreement containing the provisions of the hereby Terms of Service shall be automatically concluded at the time of Registration of the Client within the ORM system, subject to submission by the Client of declaration of acceptance of Terms of Service, indication upon registering of personal data and making of Initial Fee. Personal Data Controller shall be Nextbike Polska S.A. under restructuring.
30. Bike Rental/ Rental – unblocking of the Bike by means of Client Identifier or via another method as specified in Clause VI.5 in order to commence a journey. Rental process is specified in detail in Clause VII of the Terms of Service.
31. Digital lock / clamp – additional line designated for securing the Bike. The blockade constitutes an accessory of each ORM Bike.
32. Bike Return/Return – returning a Bike to a ORM Station through placing the adapter inside the Electric lock. The process of Return is specified in Clause IX of the Terms of Service. Sole securing of the Bike by means of a clamp shall not be understood as its Return.
III. General rules of using the Ostrowski Rower Miejski System.
1. The Client may register one account within Ostrowski Rower Miejski System.
2. The condition for the use of the ORM System is the submission by the Client: of the required personal data upon registration, the acceptance of conditions defined in the hereby Terms of Service, as well as payment of initial fee and clicking on the activation link. The condition for the use of ORM is, furthermore, maintenance of a minimum top up level on the Client Account during the time of each rental, in the amount of no less than 10 PLN (in words: ten zloty).
3. Persons who are above 13 years of age but did not complete 18 years of age (further referred to as Minors) may avail of the ORM System subject to the consent of their parent or legal guardian. Such parent or legal guardian bears responsibility on account of any potential damages which may occur, in particular in relation to the non-execution or incorrect execution of the Agreement and they undertake to cover ongoing commitments specified in Appendix no. 1 and Appendix no. 2. It is required that consent of at least one of the parents or legal guardians for the use of Account by a minor was submitted to the Operator:
a. in the form of a scanned letter via electronic means to the address [email protected],
b. via registered letter sent to the address of the Operator,
c. submitted in person at the headquarters of the Operator.
The consent should include:
d. telephone number of the minor on which the Account is registered,
e. first name and surname of the parent or legal guardian,
f. consent for the use of ORM System by the minor,
g. first name and surname of the minor,
h. date of birth of the minor,
i. handwritten signature of the parent or legal guardian,
j. date and place of granting the consent.
Sample consent may be found at www.ostrowskirowermiejski.pl
4. Minors below 13 years of age may use the bikes solely under supervision of their parent or legal guardian.
5. The Client may rent up to four Bikes simultaneously.
6. The use of Rented Bikes is permitted within the User Zone, subject to the provisions of Clause VII.9 of the hereby Terms of Service.
7. The use of ORM Bike System may take place solely for non-commercial purposes under the pain of charging additional fees in accordance with Appendix no. 1.
8. Parties to the Agreement undertake to mutually inform one another of any changes to the addresses or other data identifying the parties, which have been indicated during registration in the system.
IV. Responsibility and commitment
1. The Operator realizes services related to the maintenance of ORM System and bears responsibility for its proper functioning.
2. The Operator shall not bear responsibility for any direct or follow up damages as well as lost benefits caused as a result of improper performance of the Agreement by the Client, or for any other damages for which the Client is responsible, with the exclusion of damages caused by the Operator purposefully.
3. The Customer undertakes to comply with the terms of the Regulations, in particular, to make the agreed payment and use the Bike following the principles set out in the Regulations.
4. The Client is responsible for the use of the Bike in accordance with its designation and in line with the provisions of the Terms of Service as well as the applicable law. In the event of non-compliance with the conditions contained within the Terms of Service of the Operator, he shall be entitled to block the Client’s account. Detailed conditions related to such blocking have been specified in Clause XI of the hereby Terms of Service.
5. The Client shall be responsible for all damages and demolitions stemming from non-compliance with the Terms of Service. The Client may be charged with costs of repair of such damages, including the cost of bike restoration specified in Appendix no. 1 Price list and Table of Additional Fees and Appendix no. 2 Costs of repair and restoring of a bike in the ORM System. The Operator shall submit an adequate receipt or VAT invoice to the Client for completion of the necessary repair works.
6. The Client bears full and total responsibility and undertakes to cover any tickets, fines, fees etc. obtained by the Client, related to the use of the Bike and imposed on them out of their own fault. The Client shall not bear any responsibility for tickets, fees etc. which have been imposed on them and which stem from the Operator’s fault.
7. Bikes are a supplementation of urban means of transport. It is not permitted to use ORM Bikes for mountain trips, jumps, stunts. It is not permitted to use the Bike to pull or push anything. Racing and using the Bike in order to pull or push anything is forbidden. Carrying luggage is allowed solely by means of a basket designated for this purpose; it is not permitted to hang anything on the bike frame or on any other bike elements.
8. The use of ORM Bikes by persons under the influence of alcohol or other narcotic substances, psychotropic substances or equivalents in the meaning of provisions on counteracting drug addictions; strong anti-allergic drugs, other medicines which by definition are forbidden or recommend not to be applied for drivers of any vehicles, is forbidden.
9. Transport of ORM Bikes by means of vehicles and other means of transport owned by private persons is forbidden. The Operator reserves the right to remove inadequate protections applied by the Client.
10. The use of any protection which is not a standard ORM System element in order to immobilize a bike is forbidden. The Operator reserves the right to remove inadequate protections applied by the Client. All costs of restoring Bikes to the state enabling realisation of further rentals shall be borne by the Client.
11. The Client is responsible for the Bike he or she rents from the moment of Rental to the moment of Return.
12. In case of lack of return of a Bike due to any reason, including also in case of its loss or theft, the Client shall be burdened with a contractual penalty in accordance with Appendix no. 1 for each lost Bike.
13. The Client undertakes to return the Bike in the same state as it was in at the time of Rental.
In particular, the Client is obliged to undertake actions targeted at preventing staining of the bike or occurrence of any damages outside of the standard use as well as theft of the rented Bike.
14. In the event of theft of the Bike that occurs during Rental, the Client is obliged to inform CC immediately after noticing the incident.
15. In case of improper Bike Return out of the Client’s fault, the Client bears costs of its further rental and is responsible for any potential theft or damage. In the event of any difficulties with the Bike Return, the Client is obliged to contact CC, while remaining by the Bike.
V. Payments
1. Fees within the ORM System are calculated according to the rates enclosed in Appendix no. 1 Pricelist and Table of Additional Fees, available on the website, within Mobile Application as well as at CC. The basis for calculating the fee for the use of a Bike is the Duration of Rental.
2. Payment for services and products offered within the ORM system may be conducted through:
a. the use of payment cards,
b. online payments available after logging in onto the website, to one’s Client Account,
c. through payment form, realized at a post-office or at a bank, generated by the payment operator. The form is available upon logging in on the website, within Client Account,
d. through authorizing the ORM System Operator to charge one’s credit or debit card with all calculated fees, including also the amounts payable in relation to each delayed return, fees on account of damages, theft or loss of Bike/Bikes.
3. Information concerning credit or debit cards are processed by external service providers and are not stored nor disclosed to the Operator.
4. All payments are transferred to the account of Operator.
5. At Client request, the Operator will provide the Client with VAT invoice. To do so, the Client shall contact the Operator by email to the address of the Operator, in order to indicate the necessary data for the issuance of VAT invoice.
6. In case when charging the fee for the ride exceeds the means on the account the Client is obliged to top up his or her Account at least to reach the balance equal to 0 PLN within 7 working days. In case of failure to settle overdue payments, the Operator reserves the right to commence adequate legal steps against the Client, targeted at obtaining the payment on account of the realized Agreement, which results in the blocking of Account until the time of payment of receivables. The Operator shall be entitled to charge statutory interest on any delays in payments of amounts due from the date of their maturity until the factual day of performing payments in the full amount.
7. In case if the Client remains in arrears with payments towards the Operator, the Operator reserves the right to pass the information on overdue amounts to entities indicated by appropriate provisions of law. The Client acknowledges that ORM Operator is entitled to transfer the overdue receivables towards the Client, stemming from the Agreement concluded with him, onto third parties, which will entitle these third parties to pursue the said receivables from the Client. The ORM Operator reserves the right to entrust recovery of Client liabilities onto debt-recovery firms.
8. Reimbursement of fees paid towards Rentals may be carried out after termination of Agreement.
During the term of the agreement with the Operator of ORM system the payments towards Rentals (top up amount) are non-refundable.
9. The amounts of Promotional Vouchers which have been used to top up Client Account are not subject to reimbursements. They are used prior to the means paid in by the Client. Details concerning: level of amount, validity term and cause of designation of the Promotional Voucher have been specified in the valid Rules of Promotion, available on the website.
VI. Registration.
1. Prior registration by the Client within the System as well as making of the Initial Fee payment are the necessary conditions for the use of ORM System.
2. Registration may be realized through:
a. Website,
b. Mobile Application,
c. Terminal,
d. Telephone contact with CC.
3. During the process of registration, realized in accordance with Clause VI.2. a,b,d indication of the following data shall be required:
a. Mobile phone number,
b. first name and surname,
c. contact address, that is city, street including flat/house number, postal code, country,
d. Email address,
e. PESEL number.
One must note at least the information that the Client has read and accepted Terms of Service of the ORM System as well as the Operator’s Privacy Policy.
4. During the registration realized through the Terminal indication of the following personal data is required:
a. mobile phone number,
b. PIN code set up by oneself,
c. payment card number with a possibility of debiting (which is the equivalent to defining payments in accordance with clause V.2.d of the Terms of Service),
d. first name and surname.
One must note at least the information that the Client has read and accepted Terms of Service of the ORM System as well as the Operator’s Privacy Policy. The Client is obliged to fill out the remaining data specified in Clause VI.3.c,d,e within 24 hours from registering.
5. PIN code which, along with the telephone number serves the function of logging in to Client Account. Data for logging in for the method of registration:
a. In accordance with VI.2 a.b.d are sent via a text message at the previously indicated telephone number and via an email to the address specified upon registration,
b. In accordance with VI.2.c (through the Terminal) are sent via a text message to the previously indicated telephone number.
In order to facilitate the process of logging in to an Account and of Bike Rental, the Client has the possibility of pairing up a RFID Card with their Account. Method of connecting the card with Account is described in the instruction available on the website and in CC.
6. A link will be sent to the email address indicated by the Client. The Client is obliged to click on the link within 24 hours from receiving the message. Clicking on the link serves the purpose of verifying the correctness of an email address and is one of the elements which must be fulfilled in order to activate Client Account.
7. Lack of filling out the data within 24 hours from the moment of registering may cause Account Blockade.
8. Failure to verify the email address through clicking on the link within up to 24 hours from obtaining the link may cause Account Blockade.
9. Client Accounts which contain incorrect personal data with 0 PLN account balance may be automatically deleted from the ORM database.
VII. Rental
1. Bike rental is possible provided that the Client has an active account status. Active account status is understood as:
a. Fulfilment of conditions of Clause VI. Registration
b. having a minimum amount of 10 PLN on the Client Account,
c. or defining at the Terminal or within Nextbike Mobile Application one’s credit card with the possibility of charging as the preferred form of payment, from which the funds will be automatically charged.
2. ORM Bikes may be rented by means of:
a. Mobile Application,
b. Terminal, also with the use of RFID card for identification,
c. Contact with CC.
3. Bike Rental is possible at any ORM Station.
4. Rentals of ORM Bikes commence at the time of Bike release from Electric lock, confirmed by a sound signal. Rental of a ORM Bike secured with a clamp commences at the time of selecting the option of RENTAL at the Terminal or within the application or at the time of acceptance of an order of Bike Rental by an employee of CC. The Code for the digital lock is available on the display of the Terminal at the time of Bike Rental (Rental at Terminal) or within the application, through Duration of Rental or it is sent via a text message (Rental through CC).
5. It is the Client’s obligation to ensure, prior to commencing the ride, that the bike is suitable for the designated use, in particular, that the tyres of the bike are inflated and the brakes are in order as well as the lights operate. Once the Bike is released, the Client is obliged to secure the clamp in such a way so as to prevent it getting into the wheel. In the event when the clamp is missing from the Bike, the Client is obliged to contact CC and inform it of the absence of the clamp.
6. In case of discovering during Rental any failure of the Bike, the Client is obliged to immediately report the problem to CC or via the Mobile Application and return the Bike, if possible, to the closest Bike Station.
7. In case when during rental of a Bike an accident or collision occurs, the Client is obliged to write a statement or call the Police to the site. Furthermore, in case of occurrence of the above event the Client is obliged to inform CC of this fact no later than within 24 hours post the occurrence of a given event.
8. It is recommended that the Client has a mobile phone with them through which connection may be made with CC if necessary.
9. The Rented Bike may be used within the User Zone. In the course of rental, the User may cycle beyond the functional area of User Zone, however, he or she is obliged to return to it prior to completing Rental and return it within the area of User Zone, otherwise the User will be charged with a fee in accordance with Appendix no. 1.
VIII. Duration of Rental
1. Duration of Rental of the Bike commences at the time of Bike release, in accordance with Clause VII.4 of the Terms of Service. It ends at the time of Bike Return, in accordance with Clause IX.1 of the Terms of Service.
2. The Client is obliged to return the Bike within the maximum Duration of Rental, amounting to 12 hours.
3. Exceeding the duration of hours in a single rental causes additional charging of the fee in accordance with Appendix no. 1.
IX. Return
1. Bike Return is possible solely at a ORM Station, through:
a. connecting the ORM Bike by means of an Adapter to a free Electric lock. Correct blocking of the Bike at a stand will be confirmed by a sound signal as well as a physical closing of the Bike in the lock;
b. locking by means of a digital lock in case of lack of free Electric locks. The Bike must be connected to a stand by means of a clamp or another correctly secured Bike, located at a given ORM Station and the digits of the digital lock need to be shuffled. Subsequently, RETURN option must be selected at the Terminal or within the application and then one must follow the instructions displayed on the Terminal or the messages appearing on the mobile phone.
2. The return of a Cargo bike is possible at the ORM Station only to the electric lock on the stand at which the Cargo type bike will fit – usually the last stand or at the Galeria Ostrovia Station, where there are dedicated stands for Cargo bicycles. In the absence of a free electric lock, proceed in accordance with point IX.1.b above.
3. In the event of any difficulties with the ORM Bike Return, the Client is obliged to contact CC, while remaining by the Bike.
4. The Client is obliged to correctly return and secure the bike, as specified in Clause IX.1. Failure to adhere to this obligation may result in:
a. calculation of fees for the use of a Bike in accordance with the Price List, and in case of rental exceeding the maximum Rental Duration, calculation of an additional fee in accordance with Appendix no. 1 of the Terms of Service,
b. calculation of contractual penalty for loss, theft or damage of a Bike in accordance with Appendix no. 1 to the Terms of Service,
c. calculation of fees for leaving the Bike from the ORM System outside of a ORM Station, in accordance with Appendix no. 1.
d. calculation of the fee for leaving the Bike (regardless of the type) in hardly-accessible place (i.e. closed parking lots by shopping centres, closed residential estates, private properties and other places in which access is hindered for the Bikes within ORM System) in accordance with Appendix no. 1 to the Terms of Service.
e. temporary or permanent blocking of Client’s account.
Fees sum up.
5. Fees specified in Clause IX.4.b may be decreased, as appropriate, at the request of the User should a Bike be found within 30 days from the date of reporting its loss
X. Failures and repairs
1. Any failures ought to be reported by phone to CC or via Mobile Application immediately upon being noticed. In case of each failure which prevents further ride, the Client is obliged to stop and report this via phone to CC as well as, if possible, return the bike to the closest Station.
2. Self-repairs, modifications or replacements of parts within the rented Bike are forbidden. The only authorized entity to perform these actions is ORM Service.
3. The Client has an obligation to have the possibility of contacting CC at all times when renting a Bike.
XI. Blockade of User Accounts
1. The Operator reserves the right to temporarily block Client’s account in ORM system in case of non-compliance with the conditions of bike use at ORM, specified in the hereby Terms of Service.
2. In particular, the account blockade may occur, when the Client:
a. failed to provide personal data specified in Clause VI of the Terms of Service.
b. uses the Bike not in line with its designation;
c. leaves the Bike outside of the ORM Station,
d. leaves the Bike unsecured.
3. Account blockade may occur also in case when after Bike Rental by the Client the Bike has been lost.
4. Permanent blockade of Client Account prevents future setting up of other accounts and signifies termination of Agreement with the given Client out of his own fault.
XII. Complaints
1. Blockade of Account may also occur in case when post Bike Rental by the Client the Bike has been lost. Permanent blockade of Client Account prevents any future setting up of subsequent account and is equivalent to the termination of agreement with a given Client through his fault. Submissions which do not contain claims directed at the Operator shall not be considered as complaints.
2. Complaints ought to contain at least such data as: first name, surname, address, telephone number, allowing for Client identification. In case of lack of data that would enable identification of a Client, the Operator will leave such submission unattended.
3. All complaints concerning the services provided on the basis of the Terms of Service may be submitted:
a. via electronic means to the email address indicated in Clause I.3,
b. electronically via the contact form on the Website,
c. via telephone,
d. via registered letter to the address of the Operator, specified in Clause I.3
e. in person at the premises of the Operator.
4. If data contained within the complaint require supplementation, the Operator requests that the complaining person supplements the complaint within the indicated scope prior to reviewing the complaint. Prior to considering complaints the Operator may also turn to the Client with a request to supplement at an indicated term of data on the Account, the indication of which is required by the provisions of the Terms of Service. In case of lack of data that would enable identification of a Client, the Operator will leave such a complaint unattended.
5. The recommended term for submission of complaints should not exceed 7 days from the date of occurrence of the event which constitutes the cause of a given complaint.
6. Submitting a complaint does not release the Client from the obligation of a timely realization of the obligations towards the Operator.
7. The Operator shall process a complaint within 14 days from the date of obtaining it and in case of matters of more complicated nature, this period may take up to 30 days. In case of the necessity to supplement the complaint the term for reviewing the complaint commences on the day of receipt of documents by the Operator which supplement the complaint or which provide additional explanations/information. In case of an inability to meet the deadline for the review of a complaint, the Operator will inform the Client of any delays, indicating the cause of a delay (circumstances which must be established) and an expected term for the review of the complaint.
8. Response to a complaint shall be posted to the Client via electronic post or traditional post to the correspondence address in a manner specified in the complaint. The Operator may post a response to an alternative address / email address indicated by the Client submitting the complaint within the correspondence.
9. The Client may appeal against a decision issued by the Operator. The appeal will be considered within 14 days from the day of its submission to CC. The appeal will be considered within 14 days from the day of its submission to BOK. The appeal ought to be submitted in one of the following ways:
a. via electronic means to the email address indicated in Clause I.3,
b. electronically via the contact form on the Website,
c. via registered letter to the address of the Operator, specified in Clause I.3
d. in person at the premises of the Operator.
10. The Client may:
a. direct an appeal against the decision of the Operator directly to CC within 14 days from the date of receipt of the reply to the complaint.
b. bring an action against the Operator before a competent common court.
XIII. Termination of Agreement
1. Withdrawal from Agreement:
a. The Client may withdraw from the Agreement concluded with the Operator-on the basis of the provisions of law, without indicating the cause, within the term of 14 days from the date of its conclusion. The term is considered as fulfilled if prior to its expiry, the Client posts a statement of withdrawal from Agreement to the Operator.
b. The Client may withdraw from the Agreement via:
i. sending to the postal address of the Operator, specified in clause I.3 a written declaration of withdrawal from Agreement,
ii. sending to the email address of the Operator specified in Clause I.3 a statement on withdrawal from Agreement, For this reason the Client may avail of the form on withdrawal from Agreement enclosed in Annex no. 2 to the act on consumer rights (Journal of Laws of 2019, item 134 as amended), however, this is not obligatory.
c. In case of withdrawal from the Agreement, the Agreement is treated as non-concluded. In case of withdrawal from the Agreement each party is obliged to return to the other party all the items it obtained on the basis of the Agreement. The return of services occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement. Reimbursement of payment is carried out with the use of the same methods of payment which were used by the Client in the previous transaction, unless they indicated an alternative solution in the declaration of withdrawal from the Agreement.
d. Should, pursuant to the demand of the Client, the execution of service commence prior to the expiry of the term of withdrawal from Agreement, the User is obliged to pay for the services fulfilled until the moment of withdrawal from Agreement. The reimbursement of funds remaining on the account occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement.
2. Termination of the Agreement upon application of the Client
a. The Client has the right to terminate the Agreement. Termination may be submitted by the Client in the following manner:
i. via electronic means to the email address indicated in Clause I.3,
ii. via electronic means by filling out a contact form available on the website,
iii. via registered letter to the address of the Operator, specified in Clause I.3
iv. in person at the premises of the Operator.
b. The termination of Agreement takes effect immediately, within 14 days from the date of receipt of the termination by the Operator. Liquidation by the Operator of Client Account within the ORM System shall be the result of Agreement termination.
c. Prior to terminating the Agreement the Client is obliged to top up the means on the Client Account to reach the balance of 0 PLN. via electronic means to the email address indicated in Clause I.3, via electronic means by filling out a contact form available on the website,
d. If the funds on the Client Account exceed 0 PLN on the day of Agreement termination they will be reimbursed to the bank account indicated by the Client, unless the Client consented to an alternative solution within Termination of Agreement. The reimbursement of funds shall occur within the maximum of 30 days from the date of termination of the Agreement. Liquidation by the Operator of Client Account within ORM System shall be the result of Agreement termination. Prior to terminating the Agreement the Client is obliged to top up the means on the Client Account to reach the balance of 0 PLN.
3. The Operator may terminate the Agreement subject to the 7-day notice period (seven days) in the event of occurrence of a significant cause, such as in particular: liquidation of the ORM System or ceasing of operations or change of the scope of ORM System operations.
4. Termination of Agreement for the provision of services via electronic means by the Operator shall occur through sending a statement of termination of Agreement for the provision of services via electronic means to the electronic post address of the User specified in Client Account or via submission of a declaration to the User in any other manner.
5. Subject to clause 6 above, the consequence of termination of Agreement shall be the liquidation of Client Account by the Operator.
6. In case when during the term of the hereby Agreement the User has availed of bike rental in other cities on the basis of the principle of compatibility of Systems, in accordance with Clause I (4) of the Terms of Service and in the framework of registration to that subsequent service he or she did not set up a new account, Client Account shall not be liquidated. The service of Client Account shall continue to be provided according to the conditions specified in the Terms of Service indicated above for the subsequent service which, as per the rule of compatibility, the User used, including in particular the means on the Account will remain available to be used under this service.
7. If the User, after termination of Agreement, continues to use Client Account according to the rules specified in Clause 6 above, he or she shall be obliged to make payments stemming from the Terms of Service of a given service, excluding payment of the initial fee according to the conditions specified in the Terms of Service of a given service.
8. In case when Client Account is liquidated, provided that the means of Client Account exceed PLN 0 on the day of Agreement termination, these shall be returned to the bank account specified by the User. The termination of the Agreement takes effect immediately, within 14 days from the date of receipt of the termination by the Operator. In case when reimbursement of funds is related to the necessity of incurring additional costs on the side of the Operator in the form of transfer costs, these costs shall be deducted from the means to the reimbursement of which the Client is entitled.
XIV. Final provisions
1. The acceptance of the hereby Terms of Service and Rental of a Bike indicates: a declaration of the health state which ensures safe movement on a Bike; ability to ride a Bike; possession of permissions required by provisions of law and knowledge of road traffic provisions.
2. The Operator reserves the right to terminate the Agreement with a notice of 14 days in case the Client breaches the provisions of the hereby Terms of Service (i.e. lack of acceptance of the new Terms of Service, non-return of a bike at the required time) while the Client is entitled, in respect of the Operator, to submit claims related to the return of means on the Client Account, provided that they were not used by the Operator previously to cover the payable liabilities chargeable to the Client.
3. In the event of services of permanent nature (i.e. Account maintenance) the Terms of Service may be modified due to a significant cause, such as:
a. change of legal regulations or their interpretation justifying the need for changes in the Terms of Service;
b. change in the service, including in the scope or manner of its provision;
c. introduction of a new service;
d. discontinuation of provision of services entirely or partly;
e. reasons related to privacy protection, safety and prevention of abuses;
f. removal of potential doubts or interpretation ambiguities;
g. change of data specified in the Terms of Service, including the Operator’s data.
Any modifications come into force within 14 days from the date of notifying the User of changes to the Terms of Service through publishing them on the internet website and sending them to the User’s email address. In the event of lack of acceptance of modification to the Terms of Service, the User may terminate the Agreement effective immediately, by submitting termination no later than within 14 days from the date of notifying the User of changes in the Terms of Service.
4. In the event of services of one-off nature (i.e. Single ride) or services paid upfront, in each case the version of the Terms of Service valid at the moment of ordering the service is binding in each case
5. For all matters unresolved in the hereby Terms of Service the binding legal provisions shall apply, and in particular, the provisions of the Civil Code and the Act on Road Traffic.
6. In case of any discrepancies between the Polish and the foreign language version of the Terms of Service, the Polish version of the document shall prevail.
Appendix no. 1
PRICELIST AND TABLE OF ADDITIONAL FEES
| Pricelist for Standard bike and Cargo bike | ||
| Payment for rental | Time range | Gross value |
| Fee for the basic rental period | from 1 to 120 minutes | no fees |
| Penalty for exceeding the basic rental time | from 121 minutes, each subsequent hour started | 10 PLN |
| Fee for exceeding the 12 hour limit of rental | 200 PLN | |
| Fee for theft, loss or damage of | Standard bike | 2000 PLN |
| Cargo bike | 7000 PLN | |
Additional fees
| Initial fee | 10 PLN |
| Letter notification regarding a breach to the Terms of Service | 10 PLN |
| Removal of applied protections | 200 PLN |
| Leaving the Bike at a Station without securing it | 100 PLN |
| Leaving the ORM Bike outside of a ORM Station in the User Zone | 180 PLN |
| Leaving the Bike outside of the User Zone | 500 PLN |
| Transporting the bike via other means of transport | 50 PLN |
| Non-authorized ride | 100 PLN |
| Use of Bike for commercial purposes | 200 PLN |
Fees indicated in the tables are VAT tax inclusive.
Appendix no. 2
Costs of repair and restoring of a bike at ORM System
| Name | Unit of measurement | PRICE* | VAT 23% | TOTAL |
| Fork adapter | piece | 84.00 PLN | 19.32 PLN | 103.32 PLN |
| Front mudguard | piece | 9.50 PLN | 2.19 PLN | 11.69 PLN |
| Back mudguard | piece | 9.50 PLN | 2.19 PLN | 11.69 PLN |
| Chip | piece | 24.78 PLN | 5.70 PLN | 30.48 PLN |
| Tube 26 x 2.125 | piece | 8.40 PLN | 1.93 PLN | 10.33 PLN |
| Bell | piece | 3.60 PLN | 0.83 PLN | 4.43 PLN |
| Brake lever, right side | piece | 9.92 PLN | 2.28 PLN | 12.20 PLN |
| Electric lock | piece | 672.00 PLN | 154.56 PLN | 826.56 PLN |
| Pipe TP-06 Allu. Regulated/ Silver | piece | 0.60 PLN | 0.14 PLN | 0.74 PLN |
| Roller brake | piece | 134.90 PLN | 31.03 PLN | 165.93 PLN |
| Handlebars | piece | 17.81 PLN | 4.10 PLN | 21.91 PLN |
| Brake pads | piece | 4.70 PLN | 1.08 PLN | 5.78 PLN |
| Set of brakes (clamps) | piece | 15.57 PLN | 3.58 PLN | 19.15 PLN |
| Left crank | piece | 19.50 PLN | 4.49 PLN | 23.99 PLN |
| Crank with pinion | piece | 28.00 PLN | 6.44 PLN | 34.44 PLN |
| Connection block | piece | 6.30 PLN | 1.45 PLN | 7.75 PLN |
| Basket | piece | 8.85 PLN | 2.04 PLN | 10.89 PLN |
| Front light | piece | 19.93 PLN | 4.58 PLN | 24.51 PLN |
| Back light | piece | 11.63 PLN | 2.67 PLN | 14.30 PLN |
| Brake line (band) | piece | 2.46 PLN | 0.57 PLN | 3.03 PLN |
| Line (band) of rear dérailleur | piece | 1.90 PLN | 0.44 PLN | 2.34 PLN |
| Chain | piece | 5.70 PLN | 1.31 PLN | 7.01 PLN |
| Basket fix | piece | 18.06 PLN | 4.15 PLN | 22.21 PLN |
| Chain guard fix | piece | 6.72 PLN | 1.55 PLN | 8.27 PLN |
| Back reflector | piece | 1.59 PLN | 0.37 PLN | 1.96 PLN |
| Tyre (26 x 2.125) | piece | 27.41 PLN | 6.30 PLN | 33.71 PLN |
| Carrier guard (back) | piece | 24.61 PLN | 5.66 PLN | 30.27 PLN |
| Chain guard | piece | 5.70 PLN | 1.31 PLN | 7.01 PLN |
| Brake line shell | m | 1.67 PLN | 0.38 PLN | 2.05 PLN |
| Rear derailleur shell | m | 2.11 PLN | 0.49 PLN | 2.60 PLN |
| Set of pedals | piece | 13.26 PLN | 3.05 PLN | 16.31 PLN |
| Front hub (dynamic) | piece | 164.90 PLN | 37.93 PLN | 202.83 PLN |
| Back hub | piece | 130.05 PLN | 29.91 PLN | 159.96 PLN |
| Rear derailleur pusher | piece | 8.87 PLN | 2.04 PLN | 10.91 PLN |
| Front tyre with dynamo | piece | 196.00 PLN | 45.08 PLN | 241.08 PLN |
| Rear derailleur with steering module | piece | 20.40 PLN | 4.70 PLN | 25.10 PLN |
| Lamp cables | m | 5.12 PLN | 1.18 PLN | 6.30 PLN |
| Bike frame | piece | 457.38 PLN | 105.20 PLN | 562.58 PLN |
| Left handle | piece | 5.49 PLN | 1.26 PLN | 6.75 PLN |
| Right handle | piece | 4.71 PLN | 1.08 PLN | 5.79 PLN |
| Saddle | piece | 15.30 PLN | 3.52 PLN | 18.82 PLN |
| Advertisement sides | piece | 33.60 PLN | 7.73 PLN | 41.33 PLN |
| Headsets | piece | 5.69 PLN | 1.31 PLN | 7.00 PLN |
| Footer/ support | piece | 14.40 PLN | 3.31 PLN | 17.71 PLN |
| Support 115mm | piece | 12.56 PLN | 2.89 PLN | 15.45 PLN |
| Front spoke | piece | 0.27 PLN | 0.06 PLN | 0.33 PLN |
| Back spoke | piece | 0.27 PLN | 0.06 PLN | 0.33 PLN |
| Seat pillar | piece | 15.63 PLN | 3.59 PLN | 19.22 PLN |
| Roller brake screw | piece | 19.90 PLN | 4.58 PLN | 24.48 PLN |
| Brake lever adjusting screw | piece | 0.62 PLN | 0.14 PLN | 0.76 PLN |
| Back 3 speed wheel | piece | 148.50 PLN | 34.16 PLN | 182.66 PLN |
| Fork | piece | 43.00 PLN | 9.89 PLN | 52.89 PLN |
| Handlebar stem | piece | 16.93 PLN | 3.89 PLN | 20.82 PLN |
| Seat pillar clamp | piece | 6.00 PLN | 1.38 PLN | 7.38 PLN |
| Code lock | piece | 56.10 PLN | 12.90 PLN | 69.00 PLN |
*May be subject to changes
Pattern statements of withdrawal from the Agreement
STATEMENT – CONSENT OF PARENTS (LEGAL GUARDIANS)